Automation, IVR's, Recordings

It's a real problem out there. A lot of people are down right nasty. Why? It's a frustration with automation, IVR (interactive voice recognition) devices and recordings. Banks, hospitals, department stores, water and gas companies, airlines all use them and the list goes on. However there is the assumption that the phone companies are not supposed to utilize the same technology. Some people even go so far as to say they disapprove of the "job stealing" and the unfairness to the "us" employees in the industry. Yet those of us humans that are there are treated despicably more often than not by these self professed champions of human vs artificial intelligence. Certainly don't feel the love.